EPIC FAIL – STEVE PELOSI – R.I.’s Heartwood Remodeling Kitchen 1/2 bath Worst remodel ever! Review

Click link for RI Contractor’s Board letter regarding Steve Pelosi & Heartwood Remodeling:
My wife and I deeply regret that we hired Warwick/Cranston Rhode Island’s Heartwood Remodeling, it was by far the worst mistake we ever made. It was an extremely long and painful experience to say the very least. Anything that possibly could have gone wrong did go wrong. We were horrified at the lack of professionalism and workmanship by Heartwood Remodeling. We were disappointed to find out Steve Pelosi did not get the required building permit, electrical permit, or plumbing permit. Steve Pelosi did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company “Heartwood Remodeling” but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. When we interviewed contractors Steve Pelosi went on and on about how trustworthy he was and how his wife works at RI’s Children’s Friend but after he had our money he could not be trusted. Steve Pelosi went bankrupt and never finished our project after working on it for almost 5 months!!! We hired Heartwood Remodeling to do a $40,000 kitchen and 1/2 bath remodel and we expected that for the $21,000 we paid Heartwood Remodeling that there would be an experienced work crew working on a regular basis. Unfortunately during our project the company Heartwood Remodeling really consisted of only Steve Pelosi and there was virtually no manpower at all. Steve proved to be nothing more than a slow working and skill challenged handyman who failed to even show up to work regularly, certainly not a professional business that we paid for and expected. On the rare occasion that there was somebody helping Steve, they tended have little to no experience and were usually elderly floor sweepers. It was clear very early on that our project was way over the head of Steve Pelosi of Heartwood Remodeling. We found it very hard to believe that Steve claimed to have 33 years experience because he constantly seemed confused and overwhelmed. We were disappointed Steve did not work Tuesdays because he was a BNI Money Makers Warwick RI member (a business networking group) which met every Tuesday afternoon. The days he did work he would typically leave before 2:30. We finally filed a claim with the RI Contractors Board and a complaint with the Better Business Bureau on the 127th day of our still uncompleted project, 182 days from when we signed the contract because Heartwood Remodeling did not start for nearly two months (even though Steve said he would start soon and the contract stated he would star ASAP). For 114 days we had to wash our dishes in our bathtub while without a kitchen sink. For months we felt like hostages in our own home while every room was packed with boxes stacked to our ceilings. After the bathroom’s plumbing was installed it took months to finally get the toilet installed, during which time a pungent sewage stench filled our home when the upstairs toilet or shower was used. After 90 days Steve took down his advertising sign in front of our house because he admitted he was embarrassed about how the job was not progressing. Steve lives five minutes away from us and he had our house key while we worked during the week so there is NO EXCUSE for the work not completed. It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve’s apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve’s poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.

Previous Atlanta Landscape Design by Outdoor Makeover
Next Studio for design & architecture Ron Shenkin


    November 16, 2012

    Wow, what a horror story! That is a terrible nightmare! The sad thing is that there are 500 more guys just like Steve Pelosi out there and those hack guys have better salesman skills than the good guys so they can keep screwing as many people as they want.

    November 17, 2012

    It never ceases to amaze me what these so called contractors do to people. They have no souls. This is the problem with RI registering contractors instead of licensing them. All someone needs is a couple hundred dollars for the 1st insurance payment and they are a contractor. When I moved here years ago I figured I would have to take a test and prove my experience and was shocked with how little it took to be a RI contractor with no limits. As a contractor I am sorry this happened to you.

  3. John Norberg
    April 16, 2013

    What ever happened to taking pride in your work?? I would not hire this guy to clean my gutters.

  4. Eric Holmes
    November 14, 2013

    How can this contractor look his own family in their eyes and himself in the mirror? This is every homeowners worst nightmare!!

  5. Ted Daulton
    March 20, 2014

    Unfortunately the Steve Pelosi of the world exist today. Scam artists are everywhere ripping people off with the economy the way it is. They steal folks money, don't do the job, and file for bankruptcy. As a man sows, so shall he reap.

  6. Firefly5768
    May 18, 2014

    Proves that in this business anyone with a bucket of tools, a paintbrush and an old truck can call himself a Contractor

  7. Gregg Govan
    May 22, 2014

    Just because a contractor claims to have 30 years experience does not mean he is a good contractor. He simply could have been doing crumby work for a long, long time. 

  8. djqx
    June 2, 2014

    I hope you sued him!!! What a rip off.

  9. Fredrty Slo
    June 17, 2014

    No company can stay in business very long doing awful work like this.

  10. ROBGIL1972
    July 19, 2014

    I make my living as a contractor and I have seen my share of hack jobs over the years but this one takes the cake. I laugh when I see these guys cutting corners thinking they are saving time. It takes less time to do the job right and not having to worry about covering things up and leveling after the fact. The result is a shitty job and an unhappy customer.

  11. tharrcat1
    August 2, 2014

    Well he sure did secure the Hack Of Shame award for the foreseeable future.

    September 13, 2014

    On the R.I. Contractors Registration and Licensing Board website it shows that this contractor has surrendered his licence. It also shows he has a violation history for not having contractor insurance.

  13. JWilliamsjr
    September 18, 2014

    To all those in the contracting business that blame the homeowner for the multitude of bad & crooked contractors out there causing damage to homes & creating nightmares for families – FU big time. If you were in a true profession you, not the city/state, would set the policies for conduct, be in charge of licensing, & have the power of enforcement. Neither the city/state will take money or time to fight legal battles with bad contractors. It becomes the job of the victim.

  14. Justin Forrest
    October 21, 2014

    How was he able to get this far on the remodel cause I would of been observing the first thing he started then fired him!  Seriously it looks like he was all over the place doing a bit here,  bit there.

  15. Joe DiGiovanni IV
    December 9, 2014

    as a fourth generation carpenter from North Providence, RI, In a family owned company for nearly 90 years, this has got to be some of the worst work I've seen, and I honestly felt bad for you and your family watching this. My father knows the President of the contractors registration board, and my family, as well as himself and so many other professionals have been urging the State of Rhode Island to actually require a LICENSING test before issuing a REGISTRATION. I stress this to so many people, general contractors (i.e. carpenters) are NOT required to be licensed, nor does the state of RI offer it. Its very unfortunate to myself and others who take this profession so seriously that the State of RI values the registration fee over safety/quality of work in this state. Pretty sad my wife who works in a doctors office could go get her registration tomorrow.

  16. kcarey285
    January 11, 2015

    Somewhere in the world there is the worst doctor practicing medicine, somewhere out there is the worst dentist and worst school teacher. This is unequivocally THE WORST CONTRACTOR!!!!!

  17. wkiesel421
    January 22, 2015

    I am sure the contractor said it is not finished yet but when everything was done so poorly and everything was done wrong to start with it is too late. When the crap hit the fan instead of being a man he ran with his tail between his legs. Now his name is mud and deservedly so.

  18. MLG Mattio
    February 15, 2015


  19. jrry1473
    March 29, 2015

    Pelosi?  And he is an incompetent crook and thief?  What a surprize.

  20. sethy330 Deras
    September 30, 2015

    What a friggin hack!!!

Leave a reply

Your email address will not be published. Required fields are marked *